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Our Commitment to Your Satisfaction
We offer a 45-day return window, giving you ample time to make sure your purchase meets your expectations. From the moment you receive your item, you have 45 days to explore the possibilities it holds for you.
Simple Steps for Returns
If you find that your item isn't quite right, here’s how we can make things better together:
- Contact Us: Simply get in touch at info@pandahearing.com or visit our contact page. We’re here to help with easy-to-follow return instructions.
- Pack with Care: We encourage you to return the item in a good condition that would make the next customer happy – whether it’s in its original packaging or securely repackaged.
- Return Processing: Once we receive your return, we’ll promptly handle the verification process. If it's all good, we'll get the ball rolling on your refund or exchange.
Here for You
Got questions about your return? We’re all ears! Contact us anytime at info@pandahearing.com, and we’ll make sure your queries are resolved.
When Things Don’t Go As Planned
Received something not quite right? Let us know straight away if there’s an issue with your order. We’re committed to rectifying any problems, ensuring you get the item you love, or providing a fitting solution. Please note that customers are responsible for the cost of return shipping.
A Note on Special Sales
Items bought during special sales (like Black Friday or clearance events) are treasures you get to keep, as they are not eligible for returns or exchanges. These finds are final sale and part of what makes shopping exciting!
Swift Exchanges
Eager for something else? The quickest way to happiness is to return your current item and then place a new order. Once we receive your return, you’re all set to snap up the perfect replacement.
Refunds Done Right
As soon as your return is back with us, we’ll inspect it and update you on the refund status. If all checks out, expect a prompt refund to your original payment method. Keep in mind, your bank or card issuer might take a little time (typically 5 to 10 business days) to process it fully.